Terms & Conditions
- The standard payment term for RIVERLAKE company is 50% advance payment in advance and 50% balance payment before shipment
- The payment terms is 100% T/T in advance for small orders that have lower value than 2,000USD
- We deliver goods by air freight,by sea,by express or by land transportation
- The standard shipping term we use are as follow:
FOB terms:We will deliver the goods to seaports or designate address by our customers within China.The buyer will be responsible for the shipment.
DDU terms:We will deliver the goods to buyer’s address in their country.The buyer will need to handle the custom clearance and pay import duty.
DDP terms:This is the most common shipping terms we use.we will be responsible for shipping the goods to buyer’s address in their country,while handling the custom clearance process and pay the import duty.
Lead Time & Delivery
- We keep certain amount stocks of our standard model of our tools.for order that we have stock,we are ready to deliver the goods upon receiving the payment
- For order that contain models we don’t have stock,our production time vary from 2-5 weeks depending on the quantity and how complicated the order is
- Our tools will be branded under our brand”RIVERLAKE”
- We also accept OEM production.We can provide products under customer’s branding,including putting customer’s logo sticker on the products and package,customer’s branded barcode,customer’s branded package and laser marking of customer’s logo and models.However,we will require customer to provide us authorization letter of their branding to do that
RIVERLAKE provide one year warranty for all our products under proper use by default.If any product failure occurs,please contact us or our distributors in your local region,we will be sending your free replacement parts and paying your labor cost for the maintenance and repair.